Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
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Track, Manage, and Solve
customer support tickets easily
with Wrkoo.

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Wrkoo is a smart support desk that has been designed to be simple to use, and quick to implement. It requires no install or download.

Receive real-time notifications with auto-reload, and prioritize which tickets to resolve first with custom ticket views.

Productivity tools like automatic ticket creation, auto-responses, and ticket multi-manage* empower your support team to work smarter not harder.

Simplify your support process

Streamline support by having all of your customer interactions securely managed in one central place.
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Top Features

Wrkoo offers powerful ticketing features designed to produce the best answers quickly.

Receive real time notifications inside the portal about all ticket related issues.

Group customer support requests into boards based on the different types of requests or services.

Make your support desk reflect your brand and work the way you do.

Now, customers want quality support on demand

Get your customer support software up and running in minutes. No credit card required.

Wrk Smarter, Not Harder

Empower your support team with productivity tools that automate time-consuming tasks, and enables better collaboration with other teams to resolve issues more efficiently.

Productivity Features:

  • Multi-Board View
  • Email to Ticket
  • Custom Support Boards
  • Canned Responses
  • Agent Detection Collision
  • Multi-Update / Multi – Manage Ticket
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Customize your Wrkoo

Custom your support portal to quickly make it look and feel like your brand. The possibilities to customize are endless from portal themes to custom support boards.

Discover what you can do with Wrkoo

Designed to track, manage, and solve customer support tickets

View all ticket statuses and team activity in real-time on the Wrkoo dashboard.

Manage and update multiple tickets at the same time, from a single screen view.

View every agent and system activity attached to tickets in your support desk.

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CREATE WRK

Discover what you can create right now with Wrkoo by navigating to the “Create New” tab in the menu bar. There you will find all of the features currently available in the beta version. Features include: New Tickets, New Boards, Announcements, Canned Responses, Touches, Branding, Calendar Events, KnowledgeBase Articles, and Service Advisory Alerts

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MANAGE WRK

Manage all customer profiles and support tickets in one view with the “Support Board” tab in the menu bar. Feature highlights include: Custom Support Boards, Custom Ticket Views, Multi-Update / Multi- Manage Tickets, Multiple Board / Queue View, Dispatch Board, Agent roles, Time & Expense Tracker, and Service Manager

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STREAMLINE WRK

Streamline your support operations to provide your customers with the best answer quickly. Explore productivity tools like: Custom Menu Tabs, Ticket Update / Auto Email Notifications, Email-to-Ticket, Canned Responses, Agent Detection Collision, Merge Tickets, Service Advisory Alerts, and Knowledge base self service

See why small businesses choose Wrkoo

"Wrkoo Support is a powerful help desk software. Our team can now stay on top of any issues submitted via the dashboard, and monitor all of our vendor and customer issues. Their free trial option really let us test the ticketing tool – it is smart, makes our customers happy, and saves us time!"

Gabriela Smith Customer Relations Manager - Pine Street Mall

"Since opening a second nail and spa location, we were looking for a helpdesk that was simple to understand, and easy to use for our employees. Wrkoo Support fit the bill. Whenever we have a question or concern, their support team is speedy and knowledgeable!"

Melody Dupree Business Owner - Loud Red Nails

“Managing 388 Homes, work orders can get lost easily! Wrkoo makes it easy for my Leasing and Property Managers to stay in contact with the maintenance crew at all times to make work orders completed efficiently”

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Britney Roberts Real Estate Investor- Orange Ave Homes

“Wrkoo has been a blessing in disguise for my company. The UI, UX, Ease of use and features have increased productivity and accountability across our teams. I will be recommending Wrkoo to all of my colleagues.”

Julian Bertrand Director of Information Technology and Security -Central Florida Healthcare

Wrkoo is where great customer services happens

Start your 60-day free trial. No credit card required.

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